Shipping Policy
This policy applies to both domestic (UK) and international orders and is designed to ensure you are fully informed about our shipping processes and terms. By placing an order from this store, you agree to the policies outlined below.
A. UK Shipping Costs
We charge a flat shipping rate of £2.99 per order for deliveries within the UK.
B. Transit, Handling & Order Cut-Off Times (UK)
- Orders are generally processed within 1–2 business days (Monday to Friday). In most cases, orders are processed on the same day.
- The order cut-off time is 3:00 PM GMT (London time). Orders placed after this time will be processed the next business day.
C. International Shipping Policy
- Delivery times to international destinations vary by country. On average, orders arrive within 5–12 business days via the Royal Mail International Signed For service.
- Please allow additional time during holiday periods to ensure timely delivery.
D. Important Information for International Orders
- We are not liable for any customs fees, tariffs, or government charges incurred upon delivery.
- We cannot be held responsible for lost packages, delays due to natural weather events, or public holidays in your country.
- To avoid surprises, we recommend familiarizing yourself with your home country's tax and duty policies before placing an order.
Shop with confidence knowing that we ship worldwide, providing a seamless shopping experience no matter where you are. Happy shopping!
Thank you for choosing YezNatural.com, where seamless shopping meets exceptional service.
E. Delivery Terms
We exclusively use Royal Mail for all deliveries.
F. Change of Address
- Once an order is in transit, we cannot change the delivery address.
- If you need to update your delivery address, please contact us within 24 hours of placing your order at admin@yeznatural.com or call us at 08446654089.
G. Cancellations
- If you change your mind before your order has been dispatched, cancellations are accepted at any time before shipment.
- If your order has already been dispatched, please refer to our Refund Policy for further instructions.
H. Parcels Damaged in Transit
- If your parcel arrives damaged, please refuse the delivery and notify our customer service team immediately.
- If the parcel was delivered in your absence, please contact customer service for assistance and further instructions.
If you have any questions or concerns about our shipping policies, feel free to reach out to us at admin@yeznatural.com or call us at 08446654089.
Thank you for choosing YEZ Natural!