Frequently Asked Questions

A: Orders are processed within 1-3 days to get your items on their way swiftly.

A: We calculate shipping costs at a flat rate of £2.99 per order. Items will be delivered within 3-7 days (Monday - Saturday, from 07:30-21:00). We strive for faster delivery, and the maximum time provided here is a conservative

A: Great news! We've expanded our shipping coverage to include most international destinations. While delivery times vary by country, on average, you can expect your order to arrive within 8-15 business days. Kindly allow for additional time during the holiday season to ensure your gifts arrive in time for festivities. Shipping charges for your order will be calculated and displayed at checkout. Shop with confidence knowing that we ship worldwide, providing a seamless shopping experience no matter where you are. Happy

A: We try our best to make sure you don't have to pay additional import or customs tax/duty charges but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for the payment of them as it is out of our hands at that point. Please see our Shipping Policy for more information on taxes and duties. Additionally, we cannot be held responsible for lost packages, delays due to natural weather events, or public holidays in your country. We recommend familiarizing yourself with your home country's tax and duty policies before placing your order.

A: If your item is damaged, faulty, or not what you expected, email us at promptly. We'll provide a pre-paid return label for an exchange or refund.

A: Easily track your order from the tracking page on our website: or check the courier's website using the information sent via email within 48 hours of dispatch. Ensure you check your spam folders if the email is not in your inbox.

A: Absolutely. We don't store or access any payment information. Our transactions are safe and secure, featuring 3D Secure for added protection. Choose from various checkout options, including Klarna, PayPal, or credit and debit cards.

A: To cancel, email us at or use our live chat (bottom right), quoting your order number. If the order hasn't been dispatched, we'll cancel it. Dispatched orders can be refused, and upon return, a full refund will be issued.

Thank you for choosing, where seamless shopping meets exceptional service. If you have any additional questions, comments, or feedback, please don’t hesitate to contact us at
Happy Shopping!